The Banking Confidence Monitor 2019 was presented on 13 January 2019. With this research, banks enter into a dialogue with consumers, representatives of interest groups and regulators about the services provided by banks. Achmea Bank also participates in the Banking Confidence Monitor. In addition to our own findings, the outcome of this research enables us to find out in which areas we are doing well and where we can improve.
In addition to the results of the customer survey by market research agency Ipsos, banks also presented the findings of research by the Dutch Authority for the Financial Markets (AFM) on a number of subjects in the Confidence Monitor. The Banking Confidence Monitor 2019 also contains an additional section: an exploratory study into digital financial inclusion.
Banks have formulated generic opportunities for improvement based on the scores. Each bank gives substance to those improvement opportunities through individual improvement actions.
View the full report here: Banking Confidence monitor 2019
Mark Geubbels has been appointed Chief Financial & Risk Officer of Achmea Bank as of 16 December 2019
Mark Geubbels has worked at Achmea Bank as Senior Manager Balance Sheet Steering & Financial Risk since 2016. He previously worked, among others, at Rabobank and ABN AMRO.
Robert Otto, member of the Executive Board of Achmea, responsible for Achmea Bank: “We are pleased that the new Chief Finance & Risk Officer is an insider, properly ensuring continuity at Achmea Bank. We wish Mark a lot of success in his new position.”
As of now, the Executive Board of Achmea Bank will consist of Pierre Huurman (chairman) and Mark Geubbels. Together they form the new Statutory Board of Achmea Bank.
Tilburg – Today, Achmea Bank completed the acquisition of a savings portfolio of some 125,000 customers and a volume of €1.7 billion and a mortgage portfolio with a volume of €1.5 billion. From now on, customers with a savings product from a.s.r. bank will be served by Centraal Beheer. In recent weeks, these customers have been notified of the change.
Achmea Bank’s acquisition of the portfolios is part of Achmea’s strategy to expand with financial products and services today, tomorrow and beyond. All the conditions for the acquisition have been met, including a statement of no objection from De Nederlandsche Bank and the agreement of employee representatives.
Willem van Duin, Chairman of the Executive Board of Achmea: “With our co-operative identity we are committed to provide a healthy, safe and future-proof society. A key part of this is proper retirement provision. This acquisition contributes to increasing the scale of our banking services. We are continuing to fully invest in further improvements in our service to our customers.”
Achmea is one of the largest employers in the financial services industry in The Netherlands.
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Achmea Bank is part of Achmea, the largest insurer in the Netherlands. We provide mortgages and savings products to private individuals under the brand names Centraal Beheer and Woonfonds. We complement Achmea's insurance propositions with savings and mortgage products. In doing so, we strive for the full trust of all our stakeholders: customers, distribution partners, employees, regulators, investors and the shareholder.