Pass a vulnerability on to us
Safety of our customer data is very important to us. That is why we constantly work to keep our internet services secure. Sometimes this is not enough and something goes wrong. We would highly appreciate it if you inform us of any vulnerabilities of this website so that we can take appropriate security measures. This way we can work together to improve the security of our data and systems.
Please let us know if you discover a vulnerability
You can report vulnerabilities such as:
You can report a vulnerability online to us
Achmea Bank is part of Achmea. Achmea developed an online form with which you can pass on a vulnerability. Could you explain the vulnerability as clearly and completely as possible? You can also do this anonymous.
We ask you to share the problem only with us
Do not disclose the problem. This way we keep the data of our customers safe. We would highly appreciate it if you give us the time to solve the problem. You should not damage the software during your examination of the vulnerability found. You are not allowed not share data with anyone other than Achmea. Your research must never interrupt our services. During your investigation you might do something that is not permitted by law. We do not file a report if you act in good faith, with care and according to the rules below.
Keep in mind the guidelines
This responsible disclosure guideline is based on the Responsible Disclosure Guideline of the National Cyber Security Center (NCSC). The following rules apply:
You will receive an appropriate compensation
Only if it is a serious security problem and if you took into account the guideline you will receive a compensation. We will inform you within 2 days of your report if you receive a compensation.
We only use your contact information to communicate with you about the report
We do not share your contact information with others unless we have to do so legally. For example if the justice department asks us this. Or if we see your action as a criminal offense and you do not act in good faith. In that case we will file a report with the police. If you reported anonymously, we cannot keep you informed and we cannot give you a reward.
You cannot file complaints through the responsible disclosure procedure
The responsible disclosure procedure is not intended for:
You can contact us if you want to report one of these matters.